Frequently Asked Questions
Everything you need to know about shopping with Merch.
How do I determine the right size for me?
We provide a detailed size guide on every product page. If you are between sizes, we generally recommend sizing up for a relaxed fit or checking the specific garment measurements provided.
What is your return and exchange policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Exchanges are free, while returns for a refund incur a small processing fee.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout if you need your items sooner.
Do you ship internationally?
Yes, Merch ships to over 50 countries worldwide. International shipping rates and delivery times vary by location and will be calculated during checkout.
How should I care for my Merch apparel?
To maintain the quality of your garments, we recommend machine washing cold with like colors and tumbling dry on low. Specific care instructions are also printed on the inner neck label of each piece.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.